At Reflections Yorkshire CIC, we are committed to providing the highest standard of service to all our clients and stakeholders. Your feedback is invaluable in helping us to maintain and improve our services. If you have a complaint, we want to hear from you so that we can address your concerns promptly and effectively.
How to Make a Complaint
If you are unhappy with any aspect of our service, please follow the steps below to lodge your complaint:
Contact Us Directly
Phone: Call us at 01977 804484 to speak with a member of our team.
Email: Send an email to info@reflectionscic.com with the details of your complaint.
Write to us at:
Reflections Yorkshire CIC
Reflections House
Station Road
Castleford
WF10 1DL
Please include as much information as possible to help us understand your complaint, such as:
Your name and contact details.
A detailed description of your complaint.
Any relevant dates and times.
Names of any staff members involved (if applicable).
Copies of any relevant documents or correspondence.
Acknowledgement
We will acknowledge receipt of your complaint within 3 days.
Investigation
Our team will investigate your complaint thoroughly. This may involve contacting you for further information or clarification.
Resolution
We aim to resolve all complaints within 28. If we need more time to investigate, we will keep you informed of our progress and the expected resolution date.
Outcome
You will be notified in writing of the outcome of your complaint. If your complaint is upheld, we will explain the actions we will take to rectify the situation. If your complaint is not upheld, we will provide a clear explanation.
Further Steps
If you are not satisfied with the outcome of your complaint, you can request a review by a senior manager. Please contact us within 14 of receiving our response to escalate your complaint.
Thank you for helping us serve you better.